6 Hour Support Response Guarantee
We all know that support is one of the most important factors in deciding a host or staying with one for that matter. No one likes waiting for a ticket to be answered and resolved which is why we guarantee that we will respond and most likely resolve your issue at the same time within one hour of submission.
you will not be alone when in need of us the most.
Support response guarantee applies towards the first initial staff response only and not subsequent replies. Support response guarantee does not include abuse, affiliate, billing, customer service, engineering, hostmaster, management, migration, or sales departments sent via official means. Support response guarantee does not guarantee resolution within six (6) hours but merely a response from a human (non-automated response). Total credits in a given month cannot exceed 100% of customer's hosting fees for the account which the requests were in reference to.
We guarantee that you will be able to reach us and speak with a real human being, someone who speaks English or Spanish and can answer your questions. fix your problems and help you resolve your issues.
Since our inception, we have created the experience ideal accommodation and the platform with a common goal: maintain reliable service. Based on constant communication with our customers, we are proud to guarantee a quality of experience or get your money back. A guarantee based in reality... who would have thought?
99.9% Uptime Guarantee¡
PosibleHost understands the importance of your web presence and downtime is not an option. In contrast to common practices of hosting providers who want to increase per server economy of scale that try to cramp as many users as possible to a server, we have decided to keep our servers low in load and density in order to achieve 99.9% uptime guarantee, and we are dead serious about that!
What is 99.9% uptime guarantee ?
PosibleHost guarantees all our services are at least 99.9% available, in number sense, it means no more than 43 minutes 11 seconds of downtime in 30 days.
Under what circumstances an outage is not included in the site availability ?
Our uptime guarantee does not include downtime that is out of PosibleHost's control :-
* Network issue
* Outage due to natural disaster
* Power outage
* Scheduled Downtime
7 Day Money Back Guarantee
PosibleHost stands behind everything we do. We are so confident in our ability to satisfy your web hosting needs that we back all shared plans with an unconditional 30 day money back guarantee.
If for any reason during the first 7 days you are not completely satisfied you may cancel your account and we will refund any hosting package fee that we have collected. Please reference the return policy Here
100% Satisfaction Guarantee
PosibleHost.com, we guarantee that we'll provide quality service. We stand behind our products and service. In fact, we guarantee that you will always get reliable hosting, competent support and professional service - or we will issue you a refund. Our industry leading money back guarantee allows you to have piece of mind and to try our services risk-free.
Terms and conditions may apply. You can read all about our guarantee in our terms of service
Live 24/7 Technical Support
It can be frustrating sometimes when there is no one there to help you when you need it the most. We have all been through those situations in the hosting industry, however we never want our customers to have to face that.
This is why our support center operates 24/7 with live technicians. Chat live with a technician to receive a fast answer or submit a ticket with a fast response for a detailed and thorough resolution.